Frequently Asked Questions
Our rental fleet is brand new, made up of new model year RVs. We strive to keep our rental fleet in top shape and continuously rotate our fleet out to keep up with the newest equipment and models available. We have a minimum rental of 4 nights during Peak Season (June 1- August 1, 2018). Pick up times are Monday through Friday only, from 1pm to 4pm. This allows enough time for your 45 minute RV Orientation which will teach you how to use the motorhome from front to back and everything in between!
Where do I pick up my rental?
Our rental department has moved to a new location! The new address for picking up and dropping off your RV rental is 5958 Columbia Pkwy, Rockford, IL 61108.
To avoid additional charges:
What do I have to do when returning the vehicle to avoid additional charges? We require you to bring the vehicle back the way we gave it to you. What does that mean? Your RV is given to you in the following condition: Interior clean, exterior clean, full gas tank & LP Tank and empty waste tanks. You will be required to return the unit in the same condition to experience no additional fees associated with these items. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up $50. The Gas & LP tank must be filled upon return; $50 charge plus price per gallon will be charged to the renter.
What does the RV come with?
The RV is equipped with the typical things that are required for RV operation: Fresh water hose, waste hose, and an electrical adapter. We do not supply any: Linens, cookware, cleaning products, etc. In addition, each rental has a TV, DVD player, stereo system, Electric Awning), Sofa, Dinette, Queen Beds and/or bunks, and shower are all standard on our rentals. .
How do I know which RV to rent?
Choose the RV you need based on the number of people who will be traveling with you. Rental RVs sleep between four and eight persons in various configurations. Also consider the number of passenger seats with seatbelts when picking the RV your family will find most comfortable.
How many people can ride in the Motorhome?
The number of people that can safely travel in the Motorhome depends on the number of seat belts provided by the manufacturer. Everyone in the RV, must wear a seatbelt when the vehicle is in motion
Can I park my car at the dealership?
You can park your vehicle in our lot while you are on your trip. The car will be outside of the gated area so that you can still have access to it if you need to.
What comes with the RV and what will I need to bring?
You will need to bring bed linens and blankets, pillows, towels, cookware, cooking utensils, tableware and eating utensils. Collier RV will provide RV safe toilet paper, chemicals for the toilet system, hoses, and adapters for hook ups.
Can I bring my pet in the RV? Pets are allowed in select pet friendly RVs. Contact our rental department for details!
Do you allow smoking inside the RV?
Smoking is NOT allowed in our RVs. Please see the Terms and Conditions relating to Smoking.
Will I be shown how to operate the RV?
When you pick up your rental RV, you will receive an orientation tour to familiarize you with all the RV's systems and operation. You will have a chance to ask questions of a knowledgeable representative so you can be assured of being comfortable and familiar with operating the RV.
Do I need a special license to drive an RV?
No special license is required to drive an RV in the U.S. You must hold a valid driver's license and be at least 25 years of age to drive any rental RV under Collier RV rental policies.
Do I need special insurance and where can I get it?
Many auto insurance policies will cover you during your trip. It is imperative to check with your personal agent to verify if your policy will transfer over. If this is the case, we will need a binder issued to us, and no additional insurance is needed. If this is not possible, a Collision Damage Waiver can be purchased from Collier RV Rentals, Inc.
Can I drive the RV into Mexico or Canada?
You can drive the RV in Canada but, not in Mexico. If traveling into Canada, Collier RV needs to be notified in advance to obtain proper documentation to take the rental into Canada. Collier RV rental units cannot go into Mexico.
What kind of gas mileage will the RV get?
RV gas mileage varies depending on engine size, driving habits, city or highway driving, flat or mountainous terrain and how much weight the RV is carrying. Generally fuel efficiency ranges from 8-10 miles per gallon.
What kind of gas do the RVs take?
At Collier RV all of our rental units take regular gasoline. We do not have any diesel motorhomes in our rental fleet.
Can I keep my RV longer than my originally scheduled rental period
This will depend on the availability of the RV. If you want to extend your vacation, contact the rental department as soon as possible and we will see if this could be arranged. Otherwise, you will be subject to late fees for each hour past your scheduled return time.
How often will I have to empty the holding tanks?
This depends on how many people will be using the sinks, shower or tub and toilet. Conserving water use in the RV reduces the need to empty black water and grey water holding tanks frequently. We do suggest you should empty the tanks every 3 days if water is being used. During your orientation you will be instructed on how to dump the tanks. It is much easier than what the movie “RV” shows.
When can I pick up the RV?
Rentals can be picked up between 1:00 pm and 4:00 pm on your scheduled departure date. Departures are Monday thru Friday. Drop offs are Monday thru Friday as well but only from 9:00 am to 11:00 am.
Will I receive a partial refund if I return the RV early?
Collier RV does not accommodate any refunds for RVs returned early.
How many miles can I expect to travel in a day?
The beauty of RV travel is that you can decide when, where and how far you go. Remember that a more leisurely pace will leave you less fatigued at the end of the day. You can route your trip with short drives between the attractions you want to see and stopovers you plan to make, or you can elect to drive longer distances each day to reach a desired destination. If your family or group includes two or more drivers, sharing driving duties helps to keep one driver from becoming overly tired.
Even though your rental RV is larger than your passenger car, truck or SUV, all are equipped with comfortable seats, automatic transmission, dashboard instruments that are easy to read, controls that are easy to operate and other amenities that make driving the RV a pleasure instead of a chore. Like many other RV drivers, you may actually find that driving your rental RV is relaxing and enjoyable.
Do I need to make reservations at campgrounds ahead of time?
Yes. At most locations such as theme parks, beaches and national parks, reservations can ensure that you have a site with the amenities you prefer when you reach your destination. Before departing on your trip, call parks and campgrounds where you plan to stay to check on site availability and whether or not you should reserve a site for the time you plan on staying there. You can find campground directories online.
Can I park in retail store parking lots overnight?
While many RV owners elect to overnight in retail store parking lots (with management's permission), security is best in public or private campgrounds and RV parks. Collier RV Rental recommends staying in supervised RV parks and campgrounds.
Can I park in highway rest stops overnight?
Laws and regulations vary from state to state on time limits for parking at interstate rest areas or other highway rest stops. Observe and obey all posted regulations and check with any on-site personnel on rules and limitations. Again, security is best in public or private campgrounds and RV parks. Highway rest areas are intended for and best utilized as a quick stop-over for meal times, using restrooms and getting a little exercise between driving stints.
What about traveling in the winter months?
We have a limited rental fleet during the winter months (October thru Late March). During this time period, our Motorhomes are “winterized," which means that we have completely drained the water and holding tanks to prevent the tanks and pipes from freezing and bursting. If you have any more questions on the rental policies during winter, please contact our rental department.
Please contact us with any more questions you may have.